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We purchased a couch before Christmas and they were suppose to deliver the Saturday after Christmas. No show and no call.

On the say day of the sale the salesman said to text him if we had any questions, We did text him and no response. That should have been our first warning sign. On the Saturday it was suppose to be delivered my wife called them several times and they could not find out order. So we drove the 45 minutes to the store to get a refund.

When we first got there we were told we had to talk to the salesman, He was paged twice and did not show up. The clerk behind the counter finally found our order and we finally got a full refund.

It was as if they did not care about the sale or the customer. We are going somewhere else.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Knoxville Wholesale Furniture Pros: Dont know of any.

Knoxville Wholesale Furniture Cons: Not getting back to us.

Location: 7428 Kingston Pike, Knoxville, TN 37919

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