Anonymous
map-marker Knoxville, Tennessee

Knoxville Wholesale Made it Right!

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After talking with the manager, Knoxville Wholesale corrected the mistake! I will definitely purchase from them again.
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Reason of review:
Good customer service
Anonymous

Frustrating

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We found a recliner that was a "yellow tag sale item " even tho the price was the same price it had been when I was in the store before the sale had begun. We were told that we would have to drive to their other location if we wanted to pick the chair up ourselves, which was no small deal in itself but the next day we went.

We were told there that the warehouse was closed that day but if we came back again the very next day we could definitely be able to pick it up. Next day we drove all the way back AGAIN , with our trailer to get it, only to be informed that they only had 2 in the warehouse and they were already spoken for and they never ever sell a chair from the showroom floor. SO, they said that 2 more would come in 4 days later on Friday.

Well, it is now Saturday evening and noone has apparently cared about our business enough to let us know they're available. Disappointed and frustrated..long story long.

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Reason of review:
Order processing issue
Anonymous
map-marker Knoxville, Tennessee

Not sure how the outcome will be but I’m not happy at all

Stitching on italian leather couches are coming apart ! Not even had the couches a year ...... IlThey aren’t paid for as of this day ..... cushion stitching in the seams ...... are completely coming apart ....... makes me terribly paranoid to the fact these couches will most likely not last due to poor workmanship ! I feel they should replace the couches ...... they want to replace the cushions only , when most likely the colors will not match !!! I’m a very detailed person ..... An I’m having to cover up the couches now , to hide the poor workmanship flaws . I shouldn’t be having to do this when you spend 4,000.00 $. On couches !!!!! The customer , myself is right in this regard .... .. I can promise Knox wholesale furniture this ....... I work with the public daily and never would I neglect a customer and pass along poor workmanship . I will pass along to everyone as I am doin here......... I question , now any future furniture purchases at this business . I’m truly hoping they do the appropriate thing an replace these couches . Instead of trying to just hand me cushions that are not gonna match . Most likely ....... BUYERS ....... pay attention, An question the workmanship , An the origin of the furniture you purchase here. If you’re brave enough to do so . It’s not fun watching your 4,000$ couch fall apart at the seams An it not even half way paid for !!!! Let’s hope they have a task team that cares enough about the businesses reputation . And take care of the repeat customers instead of trying to passifiy with cushions !!! I ask, What’s gonna happen to the rest of the seams that are not ON the cushions ?????
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Reason of review:
Bad quality
Tyia Xra
map-marker Knoxville, Tennessee

KNOXVILLE WHOLESALE FURNITURE

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I have made several purchases over the years with this company and have nothing but good things to say! Websites like this that offer no solutions, only a place for people to come and vent really serve no valid purpose.

Ask yourself this simple question, whats your favorite place to eat? How many times have you gone online and posted what a great place it is?

KWF is a big company and does a lot of volume in Knoxville and does a lot of good things for the community! So 71 negative posts, is that really bad, considering most of them are wrong or misguided!

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Reason of review:
Good customer service
2 comments
Guest

This company is garbage! No customer service.

Guest

How about waiting 5 weeks for furniture that was supposed to be in stock and delivered a week and two days after purchase and getting rid of your previous furniture to make room for the new furniture only to not have a place to sit for a month. Oh and also taking off a half days work on the day of delivery only to get a call finally at delivery time to say it isn't coming?? That's not reason to say something?

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Anonymous

HORRIBLE CUSTOMER SERVICE

Purchased a sofa.. they lost paperwork.. never heard from anyone on the day they said would be delivered.. I called and it had never been put into the system.. I called to see how they were going to resolve this inconvenience..and they were going to give me $45 credit on delivery.. that was an insult.. they ALL need to get some kind of schooling on customer service.. I was told that is all they could do to fix the situation
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Reason of review:
Order processing issue
Anonymous

Fooled

The worst mattress set i have ever owned. Its junk.
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Reason of review:
Bad quality
Kenya Elz
map-marker Knoxville, Tennessee

Child injured because of lousy installation

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Knoxville Wholesale Furniture - Child injured because of lousy installation
Knoxville Wholesale Furniture - Child injured because of lousy installation  - Image 2
Knoxville Wholesale Furniture - Child injured because of lousy installation  - Image 3
Knoxville Wholesale Furniture - Child injured because of lousy installation  - Image 4
Knoxville Wholesale Furniture - Child injured because of lousy installation  - Image 5

Went to Knoxville Wholesale Furniture on Peters Rd. about a week ago.

Salesperson was kind and helpful but the quality of their furnitures and installation is simply unacceptable. Loveseat came ripped, kids bed frame was defective so they couldn't install it, dining table had a big scratch on the side. 2 out of the 4 drawers they installed were cracked during the installation process and wouldn't slide in. I tried to work with them and get the issues resolved until my son cut his finger on a childrens dresser they installed - which had a huge nail sticking out on the inside.

I inspected other units in the kids set and found a nail sticking out on the bunk stairs and more cracks on the bed frame where they screwed. At this point I was so upset I just wanted to be done with them.

Manager refused a refund and even implied that I was not doing my job as a parent to inspect the units before letting my child use it. It's been almost a week and the kids still don't have a safe, functional bed to use.

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Reason of review:
Bad quality
Anonymous

Bought a sofa .. told delivery never heard anything..

Lost my sofa.. expecting a delivery and no one called then when I called they lost my sofa and took my money.. Knoxville wholesale is a big joke.. no one willing to help me
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Reason of review:
Problem with delivery
Anonymous

Serta mattress product and customer service are the worst

Bought a Serta Vantage II Hybrid from Knoxville wholesale furniture. A huge mistake. The mattress is very uncomfortable and the store will not take it back. Even worse is Serta. They do not care about customer satisfaction any more the knoxville wholesale furniture does. The adjustable base vibration is loud and obnoxious and both companies refuse to do anything about that either. They both blame each other and pass the buck. All you get is the run-around and you're stuck with their cheap, low quality products. BUYER BEWARE-Avoid both of these companies! Don't waste your money on a Serta produce of any kind and don't shop at Knoxville Wholesale furniture.
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Reason of review:
Bad quality
1 comment
Guest

JUST CURIOUS, CAN YOU USE SOMETHING AS PERSONAL AS A MATTRESS AND JUST RETURN IT?

I FOR ONE WOULD NOT WANT TO BUY A MATTRESS THAT WAS IN SOMEONES HOUSE THAT COULD HAVE BEEN RETURNED?

Dasan Gko
map-marker Knoxville, Tennessee

Sagging mattress.

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Knoxville Wholesale Furniture - Sagging mattress.
Knoxville Wholesale Furniture - Sagging mattress. - Image 2

I bought around 6000.00 in furniture at Knoxville Wholesale furniture, at the Callahan Road, location. The mattress I purchased sagged in the middle.

I kind of ignored it at first but each time I would make the bed it seemed so apparent that I took pictures of it. I called in April and someone came out and measured and I then received a call to come to the Peters Road, location and look at another mattress. I was told this is the replacement mattress you can choose. I did not like the mattress, it did not seem comfortable and I was then told I could choose from two more, and he also noticed that I would have to pay 54.00 due to a discount I had been given on the mattress I had purchased.

Neither of the mattresses, had the pillow top option on the replacement options and I felt I had no options. The way the salesman talked to me made me feel it was my weight and even thought he never came out and said that I felt it was implied. He kept saying this one will support you more. I did not like any of the mattress offered and he said the one I had purchased was no longer available.

I called the Callahan store and spoke to a salesman and he said "yes we still have those. " I will never buy anything from these people again.

This just was not right and now I'm either stuck with a sagging mattress or take their poor options for replacements, and had to pay in addition to what I had all ready paid. Poor business, I will never suggest anyone go to this place for any purchase.

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Loss:
$1500
Pros:
  • Salesman that helped me at time of purchase
Cons:
  • Salesman dishonesty
  • Customer service
  • Replacement optionsadditional cost was unfair
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Knoxville, Tennessee

VERY BAD! Don't buy from them!

We ordered a couch and love seat on July 8th. Was told by the salesman that it would be in in 2 weeks.

He changed it to 3 weeks, but okay. On July 28th we get a call saying that the manufacturer sent 2 love seats and no couch. We finally found out from the store manager that the manufacturer didn't mess up the order, but the salesman ordered it wrong. They delivered the 2 love seats with the understanding that we could keep the extra love seat until the couch arrived, approximately 2 weeks.

Now, three week later still no couch. We were told that it should come on the truck today but since the shipping department has already left they have no way of knowing if it came or not? Wow, who runs a business like that? Needless to say I'll never buy anything from them again and will be telling everyone that will listen not to do business with them.

I wish I had known how bad they were before I bought from them. Buyer beware!

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Cons:
  • Customer service
  • Salesman dishonesty
Reason of review:
Order processing issue
1 comment
Guest

Had planned on buying living room furniture tomorrow at Knoxville Wholesale Furniture. Have never seen this many bad reviews on one company. I will be going somewhere else.

Anonymous

HORRIBLE CUSTOMER SERVICE

Purchased Recliner and stand on 7/8/2017 I picked up stand from the Old Callahan location in Powell. Before I left the Kingston Pike location I waited unti Salesman confirmed he sent deliver information for chair and pickup information for Stand.

When I arrived at the Old Challahan location I went into office confirmed they had information from Kingston pike location and 2 warehouse office personnel confirmed and both stated chair will deliver on 7/12. Whe calling on 7/12 @ 12:20 pm the Challahan location personnel stated they have no record of deliver and it's nothing they can do.

Very SAD customerservice!!!!! Very sad after you pay so much money and a DELIVERY charge.

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Reason of review:
Order processing issue
Lafern Opb
map-marker Knoxville, Tennessee

Screwed like everyone else by Knoxville Wholesale Furniture

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I purchased a $1000 recliner in Jan 2017. They delivered it and the mechanism that reclines the chair broke and came apart within 12 hours of the delivery. The dirtbag David Tom (GM) refused to replace the chair and I am still waiting at 4 weeks for a resolution. The chair has not been used since the day it was delivered. This is NOT a reputable company. They do NOT warranty their merchandise and David Tom is a liar and a thief and would rip off his own Mother and probably has. They say they warranty their furniture but the fact is they are using deceptive marketing practices and should be investigated by the US Commerce dept for false advertising.
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Loss:
$993
Cons:
  • Owners are crooks
Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
Guest

#3 months later. One item fixed and still waiting for the second item to be fixed.

I think this is a useless site for pissed consumers.

Evident by your reply to my complaint:

Review #101**** is a subjective opinion of a user.

Anonymous
map-marker Knoxville, Tennessee

Worthless Warranty

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Purchased a sectional sofa in 2014. Salesman was great and highly recommended their extended warranty. My husband and I told him we were opposed to such warranties and we were assured by sales person that this was a great warranty and pretty much everything was covered by the warranty including stains. Since the salesperson was so convincing and the sofa had electrical components we purchased the warranty for $300. Fast forward to 2017... I went back to KWF and purchased a recliner. Prior to picking chair up I decided file a claim on the sofa for some stains and other repairs. After being on the phone for over 45 minutes with warranty company I was informed that since I had attempted to clean stain myself and since it was past a 30 day window the warranty was voided. Knox Wholesale Furniture offered no solution and refused to aid in the matter. I canceled the order for the recliner and will take my money elsewhere. If you chose to do business with them be forewarned that their Fantastic Extended Warranty is ***. DO NOT PURCHASE IT!
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Reason of review:
Warranty issue
Anonymous
map-marker Knoxville, Tennessee

A buyer beware furniture business

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Salespeople will say anything to make sale. They don t tell you No Returns but in the fine print on the back of the invoice buried with other info is says no returns. They don t tell you, you buy it, you keep it no matter what. We bought a small tv wood stand and said if they had one in stock we would take it home in our truck. What they didn t tell us is that the unit required complete assembly which took 3 hours plus. So, this is a low class place, with junk furniture and some good stuff(be careful). Once you take delivery its yours no matter what but they don t tell you that. They operate like the jokes about used car dealers. Better to buy from Haverty, costco, Sams, even Walmart but avoid Knoxville Wholesale furniture
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Cons:
  • Deceit
Reason of review:
Return, Exchange or Cancellation Policy