Knoxville, Tennessee
2 comments
100% full Not resolved
3.3
Details
Product or Service Quality
Style and Design
Website

We purchased these two items in Nov.2011 and our sofa at head level is splitting and pealing away as if someone took sand paper to it.

We were aware of the one year warranty on the material but thought it would last more than four years. This couch has only been by used by two adults with no abuse. Extremely disappointed with the salesman and with Catnapper. The main reason we chose this suite is that it was made in the USA.

I have reported this to Consumer Affairs as well and I am considering getting a attorney.

The picture attached is where your head rests.We will not be purchasing from Knoxville Wholesale Furniture again.

Reason of review: Bad quality.

Monetary Loss: $1400.

Preferred solution: At the very least replace furniture or give credit to choose something different. I have all documentation of our purchase..

I didn't like: Salesman dishonesty.

Had an Experience with Knoxville Wholesale Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1283070

Ours is doing this as well.Ours is Southern Motion, purchased in 2013.

It looks much worse. Ours is "bonded leather" which we were told was better than leather, more of a performance leather. It wouldn't crack or fade like 100% leather...

no, it peels like crazy and looks terrible!So very disappointed.

Anonymous
#1079509

No one has contacted me to help resolve issue.

You May Also Like

Knoxville Wholesale Furniture - Child injured because of lousy installation Knoxville Wholesale Furniture "Went to Knoxville Wholesale Furniture on Peters Rd. about a week ago. Salesperson was kind and helpful but the quality of their furnitures and installation is simply unacceptable. Loveseat came..." Read more Levin Furniture - Leather scratches too easily and arm is falling off recliner Levin Furniture "Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match. Recliner left arm is put together with..." Read more Mypillow - Patented interlocking fill scam Mypillow "I Do not like my pillow it got more firm every time it was washed.Was not getting anywhere with customer service so I decided to do a little surgery on..." Read more Home Zone Furniture - HORRIBLE! HORRIBLE! HORRIBLE! Home Zone Furniture "I purchased a full bedroom suit and couch from Home Zone on 1/12/17 and the furniture was delivered on 1/17/17. In the process of bringing the items into my home..." Read more Mercari - They do NOT care about YOU Mercari "Please remember, the Mercari team does not give 0 F***''s about you, always know this. I (was) a seller. I sold tons of stuff. I wrapped my packages in pink..." Read more Costway - Defective Washing Machine Costway "I received the washing machine on July 7, 2017. After reading the manual, i started using it. I was able to wash 3 loads of baby clothes, which was my..." Read more Wigsbuy - MY WIGS HUMAN HAIR WIG IS WRONG COLOR. Wigsbuy "hello.to wigsbuy human wig about 2 months ago.and have been trying for 2 months to tell you,that the wig I received wasit the right color,and the net wasit what I..." Read more Lbc Express - Rude Lbc Express "I dont like my experience in lbc..kasi tumawag sila sakin na andyan na daw yung delivery.tapos sabi ko na epadeliver sa bahay kong saan nakaadress ..sabi nila firsttime daw nila..." Read more